Terms and Conditions

Last Updated: March 2026

These Terms and Conditions govern your use of the Fresh mobile app for ordering vegetables and fruits in Sidhi.

1. Eligibility

• You must be 18 years or older
• You must be located in Sidhi to use our services

2. User Account

• You are responsible for protecting your account details (phone, password, address)
• Fresh is not liable for unauthorized use or any resulting losses

3. Orders

• All orders are subject to stock availability
• Product images are for illustration; actual items may vary due to natural differences

4. Minimum Order & Delivery Charges

• Minimum order value: ₹150
• Delivery fee: ₹20–₹40 (shown at checkout)

5. Delivery

• Delivery slots: 7:00 AM – 10:00 PM (same day or next morning)
• We attempt delivery twice
• If delivery fails, the order may be cancelled with refund (delivery fee deducted)

6. Payments & Pricing

• Accepted payment methods: UPI, cards, wallets, cash on delivery
• Prices may change; final amount is confirmed at checkout

7. Cancellations & Refunds

• Cancel within 30 minutes for a full refund
• No cancellations after 30 minutes
• Refunds processed to the original payment method within 3–5 working days

8. Quality & Replacement

• Report damaged or spoiled items within 1 hour of delivery (with photo proof)
• We will either:
  • Replace the item in the next delivery, or
  • Provide a refund

9. User Conduct

• Do not misuse the app, place fake orders, or abuse customer support

10. Liability

• Fresh’s liability is limited to the order value only
• We are not responsible for any indirect or consequential losses

11. Governing Law

• These terms are governed by Indian laws
• Any disputes fall under the jurisdiction of Sidhi, Madhya Pradesh courts

12. Updates to Terms

• We may update these terms from time to time
• Continued use of the app means you accept the revised terms