Refund Policy

Last Updated: March 2026

At Fresh Brand, we aim to ensure a smooth and fair refund process for all orders.

1. Eligibility for Refund

You are eligible for a refund in the following cases:

• Order cancelled within the allowed time
• Failed delivery after two attempts
• Payment deducted but order not confirmed
• Damaged, spoiled, or missing items (reported within the allowed time)

2. Cancellation-Based Refunds

• Orders cancelled within 30 minutes are eligible for a full refund
• No refunds for cancellations after 30 minutes of placing the order

3. Delivery Failure Refunds

• If delivery fails after two attempts, the order will be cancelled
• Refund will be processed after deducting the delivery fee

4. Product Quality Issues

• If you receive damaged, spoiled, or incorrect items:
  • Report within 1 hour of delivery with photo proof
• Resolution options:
  • Replacement in the next delivery, or
  • Full/partial refund for affected items

5. Payment Failure / Duplicate Payment

• If your payment is deducted but the order is not confirmed:
  • Full refund will be processed automatically
• In case of duplicate payment:
  • The extra amount will be refunded

6. Refund Method

• Refunds will be processed to the original payment method
  • UPI / Wallet / Card → back to source
  • Cash on Delivery → refund via UPI or bank transfer

7. Refund Timeline

• Refunds are processed within 3–5 working days
• In some cases, bank processing may take additional time

8. Non-Refundable Cases

Refunds will not be provided if:

• Cancellation is requested after 30 minutes
• Complaint is raised after 1 hour of delivery
• Incorrect delivery details were provided by the user
• Failed delivery due to unavailability of the customer

9. Contact for Refund Issues

• Email: support@fresh.in
• Or use the in-app support/help section